Marriott Bonvoy & Emirates Skywards Partnership Programme Frequently Asked Questions

To the extent that terms are capitalised in these Preferred Partnership Programme (“Preferred Partnership”) FAQs, the terms have the meanings specified in the Marriott Bonvoy Programme Rules or the Emirates Skywards Programme Rules, as applicable. This includes, without limitation, the definitions of properties participating in Marriott Bonvoy, Qualifying Nights, Stays, Qualifying Rates, Qualifying Charges, Gold Elite, Platinum Elite, Titanium Elite, Ambassador Elite Members in the Marriott Bonvoy Programme Rules and the definitions of Silver, Gold and Platinum status in the Emirates Skywards Programme Rules.

• Who is eligible to participate in the Preferred Partnership by linking their Marriott Bonvoy and Emirates Skywards accounts?

  If you are an existing Emirates Skywards member and an active Marriott Bonvoy™ member, you can link your Emirates Skywards and Marriott Bonvoy accounts. Please note that your first and last names must match in both accounts. If you have elected to receive Emirates Skywards Miles (as opposed to Points) for hotel stays, you may not link your accounts unless you agree to opt out of receiving Miles and revert your earning preference to Points.

• How do members register for the Preferred Partnership?

  If you are an active Marriott Bonvoy Member and have an Emirates Skywards® membership account you may link your accounts to enjoy Preferred Partnership benefits through www.marriott.com/emirates. If you have elected to receive Emirates Skywards Miles (as opposed to Points) for hotel stays, you may not link your accounts unless you agree to opt out of receiving Miles and revert your earning preference to Points. Please note that although you may be able to link your accounts, benefits of the Preferred Partnership are only available to certain Elite members of the Marriott Bonvoy Programme and the Emirates Skywards Programme. See the FAQs below or the Preferred Partnership Terms (here) for eligibility requirements.

• Does a customer have to be a member of both Marriott Bonvoy and Emirates Skywards to participate in the Preferred Partnership?

  Yes. Customer can join Emirates Skywards here and Marriott Bonvoy here.

• Can I opt out of the Preferred Partnership at any time?

  Yes. If you are registered to participate in the Preferred Partnership, you may opt out or unlink your accounts at any time by visiting travel-partner.marriott.com/emirates.

• What benefits do I receive if I am registered to participate in the Preferred Partnership?

  A Marriott Bonvoy Member who is a Marriott Bonvoy Gold Elite, Platinum Elite, Titanium Elite or Ambassador Elite Member and meets the eligible criteria will receive bonus Points when taking eligible Emirates flights. In addition, a Marriott Bonvoy Member who is a Marriott Bonvoy Platinum Elite, Titanium Elite or Ambassador Elite Member will receive the Preferred Partnership in-airport benefits when flying with Emirates.

• Can I register for the Preferred Partnership if I am already earning Skywards Miles for stays at hotels participating in Marriott Bonvoy?

  If you have selected to receive Skywards Miles for eligible stays at properties participating in Marriott Bonvoy, you will need to change your earning preference to Points instead of Skywards Miles. This can be done under your Marriott Bonvoy profile preferences:
  

  • Sign in to your Marriott Bonvoy account here.
  • Select “Profile” tab
  • Scroll down and select “Edit” within “Earning Preferences”
  • Select Points as your preferred currency

• Can I upgrade my Marriott Bonvoy Elite membership status by taking Emirates flights?

  No. Please see the Marriott Bonvoy Programme Rules to determine how to earn Elite membership status in the Marriott Bonvoy Programme.

• As an Emirates Skywards member, can I earn tier Miles for any hotel stays?

  No, you will only earn Skywards Miles on stays at properties participating in Marriott Bonvoy.

• When can I as an Emirates Skywards member or a Marriott Bonvoy member enjoy the benefit of earning dual currency with the Preferred Partnership?

  You can only start earning dual currency with the Preferred Partnership once you reach Emirates Skywards Silver, Gold or Platinum tier status and Marriott Bonvoy Gold Elite, Platinum Elite, Titanium Elite or Ambassador Elite Member status.

• If my Emirates Skywards and Marriott Bonvoy accounts are linked, how many Points do I earn for an Eligible Flight?

  If your accounts are linked, and you are a Marriott Bonvoy Gold Elite, Platinum Elite, Titanium Elite, or Ambassador Elite Member, and you book an Eligible Fare on an Eligible Flight (any Emirates flight operated and marketed with an EK code), then — in addition to the Skywards Miles you already earn — you will also earn three Points for every one U.S. dollar or its foreign equivalent spent on Eligible Fares (eligible fares exclude staff tickets, reward tickets and other promotional tickets as well as taxes and fees).

• How many Skywards Miles will I earn for a Stay at a Marriott Bonvoy Participating Property?

  If your accounts are linked, and you are an Emirates Skywards Silver, Gold or Platinum Member, in addition to earning Points for Stays at properties participating in Marriott Bonvoy, you will earn one Skywards Mile for every one U.S. dollar or its foreign equivalent spent on Qualifying Rates [e.g., room rates (excluding taxes and charges)]. No Skywards Miles will be awarded for Qualifying Charges (e.g., food-and-beverage charges, laundry, valet) during a Stay at a Marriott Bonvoy Participating Property. See the Marriott Bonvoy Programme Rules at Section 2.1.b for details on Qualifying Charges and Section 2.1.e for details on Qualifying Rates.

• How soon are Points I earn from an Eligible Flight deposited into my Marriott Bonvoy Member account?

  If your accounts are linked and if you are a Marriott Bonvoy Gold Elite, Platinum Elite, Titanium Elite or Ambassador Elite Member, Points that you earn for Eligible Flights will be posted to your Marriott Bonvoy Member Account within four to six weeks after the Eligible Flight is completed.

• How soon are Skywards Miles that I earn for a stay at a Marriott Bonvoy Participating Property deposited into my Emirates Skywards membership account?

  If your accounts are linked and you are an Emirates Skywards Silver, Gold or Platinum member, Miles that you earn for an eligible stay will be posted to your Emirates Skywards membership account within four to six weeks after your stay.
  
  If you are a Marriott Bonvoy Gold Elite, Platinum Elite, Titanium Elite or Ambassador Elite Member, you are eligible to earn Points on Eligible Flights (any Emirates flight operated and marketed with an EK code) for Eligible Fares booked on Eligible Flights. See the Preferred Partnership Terms and Conditions for additional details.

• Can I as an Emirates Skywards Blue^® member earn Skywards Miles through the Preferred Partnership for stays at properties participating in Marriott Bonvoy?

  No. If your accounts are linked and you are an Emirates Skywards Blue member, you will not earn Skywards Miles for stays at properties participating in Marriott Bonvoy through the Preferred Partnership.

• Can I as a Marriott Bonvoy Member who does not hold Marriott Bonvoy Gold Elite, Platinum Elite, Titanium Elite or Ambassador Elite Member earn Points through the Preferred Partnership for Eligible Flights?

  No. If your accounts are linked and you are not a Marriott Bonvoy Gold Elite, Platinum Elite, Titanium Elite or Ambassador Elite Member, you will not be able to earn Points on Eligible Flights through the Preferred Partnership.

• Whom do I contact if I have not received Points for an Eligible Flight or Skywards Miles for a stay at a property participating in Marriott Bonvoy?

  If your accounts are linked and meet the eligible criteria to earn Points and/or Skywards Miles for your eligible flight or stay, or if you are missing Skywards Miles for a stay at a property participating in Marriott Bonvoy, contact Member Support here. If you are missing Marriott Bonvoy Points for an eligible flight, please contact Emirates support here.

• How soon can I start earning Points and/or Skywards Miles after I link my accounts for the Preferred Partnership?

  If your accounts are linked and meet the eligible criteria, you will be able to earn Points for Eligible Flights and/or Skywards Miles for stays at properties participating in Marriott Bonvoy.
  
  You must have linked your accounts at least 48 hours prior to taking an Eligible Flight and/or 48 hours prior to checking out of a Marriott Bonvoy Participating Property for a stay.

• Can I earn Points and/or Skywards Miles for Eligible Flights and/or stays at properties participating in Marriott Bonvoy I completed before I linked my accounts?

  No. Eligible Flights and stays at properties participating in Marriott Bonvoy that occur prior to linking accounts will not be eligible to earn Skywards Miles and/or Points through the Preferred Partnership.

• Can I earn Points and/or Skywards Miles for Eligible Flights and/or stays at properties participating in Marriott Bonvoy I booked prior to linking my accounts?

  Yes. If your accounts are linked and meet the eligible criteria, you will be able to earn Points for Eligible Flights and/or Skywards Miles for stays at properties participating in Marriott Bonvoy.
  
  You must have your linked accounts at least 48 hours prior to taking an Eligible Flight and/or 48 hours prior to checking out of the Marriott Bonvoy Participating Property for a stay regardless of when such stay was booked.

• Will I earn Points through the Preferred Partnership for flights operated by an Emirates codeshare or alliance partner carrier?

  No. If your accounts are linked and meet the eligible criteria to earn Points, you will only earn Points for flights operated and marketed by Emirates with an EK code.

• If I fly on an Eligible Flight but use a frequent-flyer number other than my Emirates Skywards membership number (e.g., a Qantas airline loyalty programme number), am I still eligible to earn Points for that flight?

  No. If you include a frequent flyer membership number for a loyalty program other than Emirates Skywards in your booking, you are not eligible to earn Points for that flight even if your accounts are linked for the Preferred Partnership and are an Emirates Skywards Silver, Gold or Platinum member and/or a Marriott Bonvoy Gold Elite, Platinum Elite, Titanium Elite or Ambassador Elite Member.

• As a Marriott Bonvoy Platinum Elite, Titanium Elite or Ambassador Elite Member, what benefits do I receive at the airport when I am flying on an Eligible Flight?

  If your accounts are linked and you are a Marriott Bonvoy Platinum Elite Member, Titanium Elite or Ambassador Elite Member, you are eligible to receive Priority Check-In and Priority Boarding in connection with Eligible Flights in accordance with the Emirates Skywards Programme Rules and the Preferred Partnership Terms and Conditions.

• As an Emirates Skywards Gold or Platinum member, what benefits do I receive when staying at a hotel participating in Marriott Bonvoy?

  If your Marriott Bonvoy and Emirates Skywards accounts are linked, and you are a Skywards Gold or Platinum member, you’ll enjoy the following benefits during your stay at hotels participating in Marriott Bonvoy:

  • Elite Check-In Line access, if available at the property.
  • 2:00 p.m. Late Checkout for Skywards Gold members and 4:00 p.m. for Skywards Platinum members, as per Marriott Bonvoy Program Rules.
  • Complimentary Wi-Fi, free internet connection during stay.

• How soon will I start receiving in-hotel and/or in-airport benefits after I link my accounts?

  If you meet the eligibility criteria for in-airport and/or in-hotel benefits as outlined in the Preferred Partnership Terms and Conditions you receive such benefits in connection with an Eligible Flight or a stay at a Marriott Bonvoy Participating Property. Your accounts must be linked at least 48 hours prior to taking an Eligible Flight and/or 48 hours prior to checking in to the Marriott Bonvoy Participating Property for a stay.

• If I am an Emirates Skywards Gold or Platinum member, do I get to choose a different benefit if I am staying at a Marriott Bonvoy Participating Property that provides in-room Internet on a complimentary basis?

  No. If a Marriott Bonvoy Participating Property provides in-room Internet on a complimentary basis, no substitute benefit will be provided to Emirates Skywards Gold or Platinum member who have their accounts linked to the Preferred Partnership.

• At which properties participating in Marriott Bonvoy can I enjoy the Preferred Partnership benefits?

  You can enjoy the Preferred Partnership benefits at all properties participating in the Marriott Bonvoy Programme. See Section 1.2.a of the Marriott Bonvoy Programme Rules for more information on the hotels which participate in the Marriott Bonvoy Programme.